Terms & Conditions

1. About Hi Valet

Hi Valet is a personal driver service operating in Singapore. We provide trained drivers who drive customers and their own vehicles to a destination of their choice. Hi Valet is not a taxi or ride-hailing service — the customer's own vehicle is used at all times.

By making a booking with Hi Valet via WhatsApp, phone call, or any other channel, you agree to be bound by these Terms & Conditions.

2. Service Hours

Hi Valet operates daily from 9:00 PM to 5:00 AM (Singapore Time). Bookings made outside these hours are subject to an off-hours surcharge. Availability is not guaranteed and is subject to driver availability at the time of booking.

3. Pricing & Fees

All fares are quoted in Singapore Dollars (SGD) and confirmed before the trip begins. The following rates apply:

Fares are confirmed via WhatsApp or call prior to trip commencement. Hi Valet reserves the right to adjust pricing with reasonable notice.

4. Booking & Confirmation

• All bookings must include your pickup location, destination, and preferred pickup time.
• A booking is only confirmed once Hi Valet acknowledges and accepts the request via WhatsApp or phone.
• Hi Valet reserves the right to decline any booking at its discretion.
• Customers are responsible for ensuring their vehicle is accessible and ready at the agreed pickup time.

5. Cancellations

• Cancellations made before driver departure: no charge.
• Cancellations made after the driver has departed for pickup: may incur a partial fee.
• Cancellations made after the driver has arrived at the pickup location: $30 cancellation fee applies.
• No-shows (customer cannot be reached or located within a reasonable wait time): treated as a cancellation on arrival.

6. Vehicle Condition & Responsibility

• The customer authorises the assigned Hi Valet driver to operate their vehicle for the duration of the booking.
• The customer is responsible for ensuring their vehicle is insured, roadworthy, and legally compliant before the trip.
• Hi Valet drivers will take reasonable care of the customer's vehicle. However, Hi Valet is not liable for pre-existing damage or mechanical faults.
• Any damage caused by the driver through negligence will be assessed on a case-by-case basis.
• Customers should remove valuables from the vehicle prior to the trip. Hi Valet is not responsible for lost or stolen items.

7. Insurance & Accident Liability

Hi Valet drivers operate the customer's vehicle under the customer's existing motor insurance policy. The customer acknowledges that Hi Valet does not provide motor insurance and that any accident claims shall be made under the customer's own policy. Hi Valet shall not be liable for insurance excesses, deductibles, or claims arising from incidents during the trip.

If the customer's vehicle is found to be uninsured at the time of the trip, the customer assumes full personal liability for any damage, loss, or third-party claims arising from the journey.

• The customer is solely responsible for ensuring their vehicle has valid motor insurance coverage prior to the trip.
• Hi Valet will not be held responsible for any insurance gaps, policy exclusions, or claim rejections.
• In the event of an accident, the customer must notify their insurer directly. Hi Valet will provide reasonable cooperation where requested.

8. Driver Conduct & Right to Terminate

• All Hi Valet drivers are screened and trained before being assigned to customer bookings.
• Drivers will follow the route to the destination as agreed. Any route changes must be communicated and may affect the fare.
• Customers must treat drivers with respect. Hi Valet reserves the right to terminate a booking if the customer is abusive, disruptive, or poses a safety risk.
• Drivers are not permitted to consume alcohol or substances on the job.
• Hi Valet drivers reserve the right to terminate a trip at any time if they reasonably believe that continuing poses a safety risk to themselves, the customer, or other road users. In such cases, no refund will be issued for the portion of service already rendered.

9. Customer Responsibilities

• Customers must be present and ready at the agreed pickup location at the confirmed time.
• Customers must be contactable via the number provided at the time of booking.
• Customers must not request drivers to exceed speed limits or violate traffic laws.
• Any damage to the vehicle caused by the customer during the trip is the customer's responsibility.

10. Limitation of Liability

Hi Valet's liability is limited to the fare paid for the specific booking in question. Hi Valet is not liable for indirect, consequential, or special damages arising from the use of our service, including but not limited to delays, missed appointments, or vehicle damage beyond the driver's direct control.

Hi Valet shall not be liable for any costs, losses, or claims arising from the customer's motor insurance policy, including but not limited to excesses, deductibles, or policy exclusions. Customers with uninsured vehicles assume full personal liability for all damages and third-party claims.

11. Privacy

Customer information (name, phone number, pickup and drop-off locations) is collected solely for the purpose of fulfilling bookings. We do not sell or share your personal data with third parties. By booking with Hi Valet, you consent to us storing and using this information for service-related communications.

12. Amendments

Hi Valet reserves the right to update these Terms & Conditions at any time. The latest version will always be available at this page. Continued use of Hi Valet's services after any update constitutes acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.